These Terms of Use ("Terms") serve as a contract between you and Quill Learning Pte. Ltd. (“Quill”) and contain the rules that keep the platform (also referred to as “the Platform” throughout this agreement) safe and provide information about your obligations, legal rights, and remedies. Throughout this agreement, the term “Services” will refer to the services Quill delivers through the Quill Learning platform, regardless of the way in which you access the Platform. The Terms were last updated on 20th November 2024.
In addition to these Terms, we also provide a separate Privacy Policy that explains how we will process your personal data and a Business Privacy Statement for clients.
The Services may cause information about your activities to be sent to Quill’s third-party service providers, and by using the Services and the Platform, you consent to this.
An account is required to use the Platform. You are responsible for maintaining the security of your account and password and for all activity associated with your account. If you suspect someone else is using your account, you must report this to us immediately via this feedback form. To use the Platform, you must be of the legal age of consent for online services in your country of residence. You cannot share a single log-in on the Services between multiple users.
You must provide accurate and complete account information, including a valid email address. You are completely responsible for everything that happens on your account, including copyright infringement and any harm or damage (to Quill or anyone else) caused by someone using your account without your permission. You must not post anything that infringes on any third party’s copyright using your account. You cannot transfer your account to someone else. It is not permitted to use someone else’s account, and Quill will not be able to assist in the event where the sharing of account details causes disputes amongst users.
If we receive a request for help to access an account, we will only provide access upon receiving evidence that the person that sent the request maintains actual ownership of the account.
Students and Content Partners must be at least 18 years of age to create an account on Quill Learning and use the Services. If you are younger than 18 but above the required legal age of consent to use and access online services in your country of residence (for example, 13 in the US), you may not set up an account, but you may ask a parent or guardian to open an account and help you access age-appropriate content on your behalf. If you are below this legal age of consent to use online services where you live, you may not create a Platform account. In the event that Quill discovers you have created an account that violates these rules, Quill will terminate your account.
Quill may provide its Platform suppliers and partners with a list of users as part of auditing use of the Services. All confidential information will be protected and Quill suppliers will be required to meet the Platform's security procedures and regulations where they and Quill are based in.
You can terminate your account at any time by filling in this form. If you are a User enrolled via a corporate Client (enrolled via the provided work account) or an education institution (enrolled via the provided school account), we may require additional verification from the relevant party before we proceed. Our Privacy Policy entails what happens when you terminate your account.
Enrolling in courses provides you with a license to view it on the Platform and the related Services only – you are being licensed, not sold, the course content and cannot transfer it elsewhere or resell it. While Quill will attempt to ensure that enrolling in the course will allow you to access the content for the stated amount of time, we may need to disable the content (for example, if the course is provided via a license agreement that expires or if we discover that the content breaches any of our policies).
When you enrol in a course, Quill grants you a limited, non-exclusive, non-transferable license to access and view the content for which you have paid all required fees, solely for your personal, non-commercial, educational purposes through the Services, in accordance with these Terms and any conditions or restrictions associated with the particular content or feature of our Services. All other uses are expressly prohibited. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sub-license, or otherwise transfer or use any content unless we give you explicit permission to do so in a written agreement signed by Quill.
We reserve the right to revoke any license to access and use any content at any point in time in the event we decide or are obligated to disable access to the content due to legal or policy reasons, for example, if the course or other content you have enrolled in is the subject of a copyright complaint.
Content partners may not grant licenses to their content to learners directly, and any such direct license shall be null and void and a violation of these Terms.
Users may have access to links to third-party websites or services, including advertisements and promotional content, which is not owned, operated or controlled by Quill. Although Quill may have an association with the operators of such third-party websites, this does not imply that Quill endorses, guarantees, or assumes responsibility for the site, its content, or its operators. The inclusion of these links is solely for user convenience or promotional purposes.
The Document Verification and Processing Service offered by Quill facilitates the verification and processing of documents related to educational credentials. This Service supports both outgoing and incoming verification requests, including enabling verifiers outside of Quill ("external verifiers") and personnel from education institutions who handle and process verification requests ("education organization staff") to manage and authenticate documents in an efficient manner.
In order to perform the Service, your documents may be accessed and/or analysed using various technologies and entities, including but not limited to machine learning (ML), artificial intelligence (AI), third-party screening companies, third-party databases and Quill's employees and education partners and suppliers. The Service also provides a feedback mechanism that allows relevant parties to update and provide additional information regarding the verification process. External verifiers are responsible for ensuring the accuracy and completeness of the documents and information submitted.
Quill does not undertake any verification of the authenticity of documents prior to submission. You are responsible for ensuring that the documents and information submitted are accurate and complete. Quill’s system, which includes ML and AI, is tasked with processing documents, performing Optical Character Recognition (OCR), and auto-saving submissions. While these technologies enhance efficiency, they may not always be wholly accurate. Moreover, Quill disclaims any liability for inaccuracies in the data provided by external verifiers or decisions made by education staff.
You are only permitted to use the Platform for lawful and legitimate purposes and may not access the Services or create an account for unlawful purposes. Your use of the Services must comply with the domestic laws and regulations of your country at all times. You are responsible for all content that you post on the Platform.
Any content you post on the Platform must respect Platform policies, the law, and intellectual property rights where you are, and where Quill is based. If you repeatedly post unlawful or intellectual property-infringing content on the Platform and/or the Services, Quill reserves the right to impose a ban on you.
If you are a copyright owner and want to report copyright infringement on the Platform, please contact us via this feedback form.
If Quill is notified that you have uploaded content that violates the law, intellectual property rights, or Platform policies, or is otherwise inappropriate, Quill will remove this content from the Platform and Services. Quill may restrict or terminate your permission to use Quill Learning and the Services, or ban your account at any time, with or without notice, for any reason, including violations of these Terms, failure to pay fees, fraudulent chargeback requests, requests from law enforcement or government agencies, extended inactivity, unexpected technical issues, or suspicion of fraudulent or illegal activities.
Quill may delete your account and content, and may prevent you from further access to the Platform and use of our Services when your account is terminated or suspended. Quill may leave your content on the Platform even when your account is terminated or suspended.
By accessing the Platform and/or using the Services, you agree that Quill will have no liability to you or any third party in the event that Quill terminates or suspends your account, removes your content from the Platform and the Services, or blocks your access to the Platform and the Services.
You retain ownership of content you post to our platform. Quill may utilise the content as described below, but you will not lose any ownership rights over your content.
By posting content, including comments, questions, reviews, and by sending us propositions and suggestions for new features or improvements, you authorise Quill to use and share any content and idea as Quill sees fit.
By submitting or posting content on or through the Platform and/or the Services, you grant Quill a worldwide, non-exclusive, royalty-free license (with the right to sub-license) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute your content (including your name and image) in any and all media or distribution methods (existing now or later developed).
This includes making your content available to other companies, organisations, or individuals who partner with Quill for the syndication, broadcast, distribution, or publication of content on other media, as well as using your content for marketing purposes. You also waive any rights of privacy, publicity, or other rights of a similar nature applicable to all these uses, to the extent permissible under applicable law.
You represent and warrant that you have all the rights, power, and authority necessary to authorise us to use any content that you submit. You also agree to all such usage of your content with no compensation paid to you.
You use the Platform and/or Services at your own risk. The Platform includes an online learning service and Quill cannot exert editorial control over content or review content for legal issues. Quill does not provide any guarantees as to the reliability, validity, accuracy, or truthfulness of the content posted on the Platform and/or the Services.
By using the Services, you accept that you may be exposed to content that you consider offensive, indecent, or objectionable and that Quill has no responsibility to keep such content from you. You also accept that Quill has no liability relating to your access or enrolment in any course, in particular any course content relating to health. You acknowledge that you take full responsibility for the choices you make following your access to any health-related content, including any risks to your health caused by engaging in physical exercise.
Please be careful about what kinds of personal information you share when interacting with other learners on the Platform. Quill cannot control what other learners will do with any personal information that you share with them. Do not share your email or other personal information that could compromise your safety. Quill will not be responsible or liable for any interactions between learners, nor will Quill be liable for disputes, claims, losses or any kind of damage arising from the conduct of learners interacting with each other.
The Services may provide tools through which you can export information to third-party services such as Facebook or through implementation of third-party buttons (such as ‘like’ and ‘share’ buttons). By using these tools, you agree that Quill may transfer that information to the applicable third-party service. These third-party services are not under Quill’s control, and Quill is not responsible for any third-party service’s use of your exported information. The Services may also contain links to third-party websites. Linked websites are not under Quill’s control, and Quill is not responsible for their content or how they collect data from you.
Reporting Issues: Users who encounter issues, suspect inaccuracies, and fraudulent activity with any part of the Platform and/or the Services are encouraged to report such issues via this feedback form. Quill will review the feedback and take appropriate action but does not guarantee the resolution of all reported issues.
Quill owns the Platform and the Services. This includes the public website, the Platform dashboard, any apps we create in the future and any additional services that may be created or included in the future. It also includes Quill’s intellectual property, including the logo of Quill and the Platform, the code from the Platform and any content posted on the Platform and the Services by Quill’s employees and their partners. You cannot use Quill’s intellectual property without Quill’s authorisation, and you cannot tamper with Quill’s Service and intellectual property.
All rights, titles, and interest in and to the Platform and the Services, including the public website, any future applications Quill develops, Quill’s databases, and any content that Quill’s employees or partners upload through Services (not including content uploaded by learners) are and will remain the exclusive property of Quill and Quill’s licensors. The Platform and the Services are protected by copyright, trademark, and other intellectual property laws. You do not have the right to use the Quill, Quill Learning, and any other related names from the Platform and Services, any of Quill’s trademarks, logos, domain names and other distinctive brand features. Quill can use any feedback, comments, or suggestions to improve the Services without any obligation to you.
You may not do any of the following while accessing or using the Platform and the Services and Quill may suspend or permanently revoke your access to the Services if you breach any of these rules
These general legal terms clarify the legal nature of the relationship that subsists between you and Quill whilst utilising the learning portal.
This section outlines key aspects of the contractual agreement and the operational framework under which Quill and its users interact. It ensures that both parties understand the legal provisions governing the use of the platform, including limitations of liability, dispute resolution, and other legal considerations.
You agree that by registering, accessing, or using the Platform and/or the Services, you are agreeing to enter into a legally binding contract with Quill. If you do not agree to these Terms, do not register, access, or otherwise use any of the Services.
If any version of these Terms in a language other than English is provided for convenience to you, you understand and agree that the English language version will prevail if there is any conflict between the English and any non-English versions of the Terms.
These Terms (including any agreements and policies referenced by these Terms) constitute the entire agreement between you and Quill.
If any part of these Terms is found to be invalid or unenforceable by applicable law, then that provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of these Terms will continue in effect.
If Quill delays exercising its rights or fails to exercise one of its rights under any circumstances, this does not mean that Quill waives its rights under these Terms and Quill may enforce its rights in the future. If Quill waives any of its rights in a particular instance, it does not constitute a full or partial waiver, current or forthcoming on the part of Quill.
The following sections shall survive the expiration or termination of these Terms: Sections 2 (Enrolling on courses), 4 (Quill’s rights relating to content posted by users), 5 (Using the Platform and/or the Services at your own risk), 6 (The rights of Quill), and 7 (Miscellaneous legal terms).
The Platform and the Services are provided on an “as is” and “as available” basis. Quill (and Quill’s affiliates, suppliers, partners, and agents) makes no representations or warranties about the suitability, reliability, availability, timeliness, security, lack of errors, or accuracy of the Platform and/or Services or their data and content, and expressly disclaims any warranties or conditions (express or implied), including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.
Quill (and Quill’s affiliates, suppliers, partners, and agents) make no warranty that you will obtain specific results from use of the Platform and/or the Services. Your use of the Platform and/or the Services (including any content) is entirely at your own risk. In countries that don’t allow implied warranties to be excluded, some of the above exclusions may not apply.
Quill reserves the right to modify the Platform and/or any or all of the Services and/or their associated features and will notify users of significant changes. Such changes may affect user experience.
Quill may terminate the Platform, and any or all of the Services (or limit or discontinue certain features of the Services) at any time and for any reason. Under no circumstances will Quill or its affiliates, suppliers, partners or agents be held liable for any damages due to such interruptions or lack of availability of such features.
Quill is not responsible for delay or failure of its performance of any of the Platform and/or the Services caused by events beyond its reasonable control, like an act of war, hostility, or sabotage, natural disaster, electrical, internet, or telecommunication outage, or government restrictions.
You fully accept any inherent risks in using the Platform and/or the Services and agree that you will have no recourse to seek damages against Quill even if you suffer loss or damage from using the Platform and the Services.
To the extent permitted by law, Quill (and Quill’s group companies, directors, employees, affiliates, suppliers, partners, and agents) will not be liable for any indirect, incidental, punitive or consequential damages (including loss of data, revenue, profits, business opportunities, personal injury or death), whether arising in contract, warranty, tort, product liability, or otherwise, even if Quill has been advised of the possibility of damages in advance.
Quill’s liability (and the liability of each of Quill’s group companies, affiliates, suppliers, partners, and agents) to you or any third parties under any circumstance is limited to the amount you have paid us in the 12 months before the event giving rise to your claims. In countries that don’t allow the exclusion or limitation of liability for consequential or incidental damages, some of the above may not apply.
You agree to indemnify, defend and hold harmless Quill, Quill’s group companies (including owners and subsidiaries), Quill's owning company's officers, directors and employees, and Quill’s officers, directors, employees, affiliates, suppliers, partners and agents from and against any third-party claims, demands, losses, damages or expenses (including reasonable legal fees) arising from the content you post or submit to the Platform and/or the Services, your use of the Platform and all or any of the Services, any violation of these Terms by you and any violation of the rights of a third party by you.
This indemnification obligation will survive the termination of these Terms and your use of the Services.
Any dispute relating to the construction and subject matter of the Terms shall be subject to the jurisdiction of the courts of Singapore.
Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause.
No action, regardless of form, arising out of or relating to these Terms may be brought by either you or Quill more than one year after the cause of action has occurred, except where the law does not allow this limitation.
Any notice or other communication to be given under these Terms will be in writing and given by registered or certified mail with return receipt requested or by email (Quill will email notices to the email associated with your account and you must email notices to contact@quill-learn.com).
You acknowledge that your agreement is with the Platform and/or the Services, and you will not hold Quill's partners and suppliers responsible for, or take legal action against them due to, any issues with the Platform and/or the Services, instead raising such issues with Quill.
You and Quill agree that no joint venture, partnership (general or exclusive), employment, contractor, or agency relationship exists between you and Quill.
You may not assign or transfer these Terms (or the rights and licenses granted under them). If you register an account as an employee of a company, or as a student of an educational institution, you cannot transfer your account to another employee or student or member of the organisation that registered you.
Quill may assign these Terms (or the rights and licenses granted under them) to another company or person without restriction. Nothing in these Terms confers any right, benefit, or remedy to any third-party person or entity. You agree that your account is non-transferable and that all rights to your account and other rights under these Terms terminate upon your death.
The following sets out the terms relating to artificial intelligence (“AI”) enabled services (“AI Services”) provided by Quill's partners and suppliers, which we must consequently require you to follow in order to use the Services.
• Assumption of risk:
You understand and acknowledge that generative AI – a form of AI that “generates” new data based on models developed using existing data – is a developing technology. The potential risks inherent to this technology may not be fully understood, and fulsome safeguards may not be fully developed. Quill and Quill’s partners and suppliers disclaim all liability resulting from any use of the AI within the Platform and/or the Services, including your use. Quill makes no representation or warranty, express or implied, concerning the extent to which the use of the AI Services or the output of such AI Services is appropriate, permissible, lawful, accurate, correct or otherwise suitable for you or for its intended use. By using any of the Services that include AI and creating/utilizing AI, you assume any and all risk of any nature, including, but not limited to:
• Appropriate use:
Your use of the AI Services must comply with the following requirements:
• Content ownership and liability:
You are liable for all content generated by any AI within the Services, but the ownership of that content may vest with the Services and/or the partners and suppliers providing the Services. For the avoidance of doubt, Quill and Quill’s suppliers have no liability to the content you generate with any AI within the Services and do not provide any representation or warranty with respect to the ownership thereof or any other rights thereto.
• Customer review:
You are solely responsible for reviewing, editing or amending any content you generate with the AI Services before publishing or using such content.
• Disclosure of the use of AI:
You are responsible for ensuring that any content you create with the assistance of any AI within the Services includes appropriate disclosures sufficient to inform third parties of the role of AI and the AI within the Services in the creation of that content, such as:
• Third party terms:
The AI Services are directly and indirectly provided by multiple third parties including OpenAI and Azure AI, and Quill and Quill’s partners and suppliers make no representations with respect to the safety of the underlying AI technologies provided by this third party or whether the use of these technologies is appropriate to you.
Quill may update these Terms from time to time. Quill reserves the right to modify and make changes to these Terms at its sole discretion at any time. If Quill makes any significant changes, it will notify through appropriate means such as an email notice sent to the email associated with your account or through a notice posted on the Platform.
Any amendments to the Terms will become effective on the day they are posted unless stated otherwise.
By continuing to use the Services after any changes to the Terms, you accept those changes. Any amended version of the Terms will supersede all previous versions of the Terms.